Frequently Asked Questions

Frequently Asked Questions (FAQ)

At Worth Wear, we aim to provide clear answers to the most common questions from our customers. If your question is not listed below, please contact us at payment@worthwear.net for assistance.

1. How can I place an order?

You can browse our products on our website, select your preferred items, add them to your cart, and complete checkout using our secure payment methods. Once your order is confirmed, you will receive a confirmation email with your order details.

2. What payment methods do you accept?

We accept all major credit/debit cards and secure online payment methods supported on our website. Payment is processed safely through our payment gateway. We do not store full card information.

3. Can I modify or cancel my order?

Orders can be canceled within 12 hours of purchase. After this period, the order may have already been processed, and modifications or cancellations may not be possible. Please contact us as soon as possible if you need to make changes.

4. How can I track my order?

After your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website. Please allow 24 hours for tracking information to update.

5. What is your return and exchange policy?

We offer returns and exchanges within 30 days of delivery for items that are unused, unworn, and in original condition. Please refer to our Returns & Exchanges Policy page for full details and instructions.

6. How long does it take to receive a refund?

Refunds are processed after the returned item is received and inspected. Approved refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.

7. Do you ship internationally?

Yes, we offer international shipping. Delivery times vary depending on the destination and customs processing. Customers are responsible for any applicable duties or taxes.

8. What should I do if I receive a damaged or incorrect item?

If your item is damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item. We will provide a replacement or refund promptly at no additional cost.

9. How can I contact customer support?

You can reach us via email at payment@worthwear.net or by phone at +44 7456 006613. Our support hours are Monday–Friday, 9:00 AM – 6:00 PM GMT. We respond to inquiries within 24–48 business hours.

10. Is my personal information safe?

Yes. All personal and payment information is handled securely and in accordance with our Privacy Policy. We use industry-standard encryption and do not share your data with unauthorized third parties.

If you have additional questions, our team is ready to assist you. Contact us today at payment@worthwear.net.